FAQs
1. When will my order ship?
Monday-Thursday: We will ship within 48 hours of the original time the order was placed.
Friday-Sunday: Your order will ship out by the following Monday. If you place your order by noon on Friday (PST) we will try our best to ship your order out the same day.
2. Do you ship internationally?
At this time we do not offer international shipping due to high shipping cost. As an alternative, please consider using an address forwarding service.
3. How can I make a change to my order?
You may send an email contact@nuzzlebed.com with your order number and the requested changes. We will make every effort to make the changes but in most cases it may not be possible as orders are processed shortly after they have been received.
4. What is the return Policy?
If you purchased your product from Nuzzlebed.com, you may return any unused product in the original packaging within 30 days of the original purchase date for a full refund. Some restrictions may apply, please see the complete return policy and instructions. https://www.nuzzlebed.com/policies/refund-policy
We do not provide any returns or exchanges for Items purchased outside NuzzleBed.com. Please contact your customer support from where you purchased your product.
5. How do I track my order?
We will automatically send you a confirmation email and tracking number, once our team has fulfilled your order. If you have any questions about tracking, just send us an email at contact@nuzzlebed.com and a member of our team will get back to you.
6. My package arrived and was damaged by carrier?
Steps to follow:
1. File a claim with your carrier
2. We ship with USPS, check your tracking number and file claim with the USPS
www.usps.com/help/missing-mail.htm
Contact USPS- 1-800-275-8777
7. Is there a Manufacturer Warranty?
We offer 30 days warranty against manufacturer defects. If you have received a defective product, we will replace the item within 30 days of the purchase date.
If purchased outside NuzzleBed.com. Please contact your customer support from where you purchased your product.
8. Is there a Satisfaction Guarantee?
Nuzzle Bed proudly stands behind its product, and we want you and your pet to be completely happy with your purchase. We provide the following satisfaction guarantee.
If you are not completely satisfied with your purchase, you may return the product for a refund within 30 days of the delivery date. Your refund amount will be the purchase price minus a $15 restocking fee (if the product has been opened or used). Please see complete instructions: https://www.nuzzlebed.com/policies/refund-policy
9. I received a defective or wrong product when I opened the box, what do I do?
If you receive a damaged item or received the wrong item, please let us know within 48 hours of the delivery. Please email contact@nuzzlebed.com with a photo of the damage along with your name, your order number, and the email address associated with the order. Depending on the damage, you may receive a full replacement. We will walk you through the process and what to expect upon receipt of your email.
10. My tracking says delivered but I don’t see my package?
You can contact your shipping carrier:
USPS https://www.usps.com/help/missing-mail.html
Contact USPS: 1-800-275-8777
11. What size bed do I choose for my pet?
Please see size chart in product images or on the home page.
12. What are your care instructions?
* Machine washable, we recommend (front load washers)
* Wash in cold water separately on gentle cycle
* Tumble dry-low heat Reshape if needed.
*Do not iron
*Do not dry clean
*Do not use bleach